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Returns & Credits Policy

Eagle Distribution · 9016 E. 46th St, Tulsa, OK 74145 · (918) 380-6662

Effective date: October 6, 2026

We review returns and credits case by case. This policy explains how the process works.

1. Check your order

Please check your order at pickup or delivery, before you leave or sign.

2. Reporting damaged or incorrect items

  • Report damaged, short or incorrect items at pickup or delivery, or as soon as possible after.
  • Call us at (918) 380-6662 with your account name, invoice or order number, and the items involved. Photos are helpful.

3. What can be returned

  • Damaged or incorrect items reported promptly are eligible for review.
  • Sealed tobacco products are generally not returnable unless they were damaged or incorrect when you received them.
  • Items that have been opened, used, altered, or stored improperly after receipt are generally not returnable.
  • Manufacturer recalls or defective product claims are handled according to the manufacturer's instructions.

4. How returns are handled

  • Do not return items without approval from Eagle. We will tell you if and how to bring items back.
  • Approved returns must be in the condition we agreed to, with all original packaging where applicable.

5. Credits

Approved credits are issued as a credit memo on your account, to be applied to future purchases or open invoices.

6. Questions

Call us at (918) 380-6662 during business hours (Monday to Saturday, 9:00 AM to 6:30 PM). See also our Terms of Sale.